Services Program Manager

Toshiba Global Commerce Solutions is seeking a Services Program Manager. Program Manager will be responsible for the day-to-day management of complex Installation Services projects and supporting qualified sales opportunities. This role requires value-based selling expertise, enabling the identification of business needs and the development of customized solutions to address client problems. The Program Manager will work closely with cross-functional teams, including Solution Architects, Customer Success, Sales, and the Director of Installation, ensuring smooth coordination between client resources and TGCS resources. Managing project budgets and aligning them with client expectations, the Program Manager will utilize change control where necessary to maintain profit and loss (P&L) goals while fostering strong client relationships. The Program Manager will oversee project planning, execution, and delivery for key initiatives, ensuring these projects align with TGCS’s strategic priorities and are completed on time, within scope and budget, and with high-quality deliverables. Given the customer-facing nature of this role, up to 20% travel is expected. Key Responsibilities : Oversee program execution and delivery across multiple complex projects involving TGCS, clients, and third-party vendors. Lead daily project team meetings and collaborate with cross-functional teams to ensure seamless project delivery. Manage project budgets, timelines, and scope, incorporating change co