Customer Support Specialist

This is a remote position. Job Title: Customer Support Specialist Location: Remote (Nigeria-Based Preferred) Company: Urello Technologies LTD | Tivro Africa About Us Tivro Africa was built with one mission to make the rental process faster, more secure, and more transparent for everyone in Africa. We provide tech-powered solutions for verifying tenants and properties, reducing risks, and ensuring smooth transactions. Whether you're renting a property or looking for a place to live, Tivro's verification platform is built for you. We’re a small but ambitious team, and we’re looking for a Customer Support Specialist to accelerate our growth and establish Tivro Africa as the go-to technology platform for verified rental solutions. Role Overview The Customer Support Specialist will act as the first point of contact for users, assisting with inquiries, resolving issues, and ensuring customer satisfaction. You’ll work closely with our operations and technical teams to provide efficient and empathetic support. Qualifications Respond promptly to customer inquiries via email, chat, and phone. Identify and troubleshoot customer issues, providing effective solutions. Educate users about Tivro Africa ’s services and platform features. Escalate unresolved issues to the relevant teams and follow up until resolution. Maintain detailed and accurate records of customer interactions. Collaborate with the team to identify areas for service improvement. Provide feedback to enhance the customer ex