Remote Call Center Representative (Newfoundland)

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance. Are you a great communicator with a passion for helping people? Join our dynamic team as a Customer Service Representative where you’ll support inbound customer inquiries, troubleshoot basic technical issues, and assist customers in managing their products and services. Whether you're resolving support issues or introducing new solutions, you’ll play a key role in delivering a best-in-class customer experience . To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: Handle inbound calls from customers across the country. Listen actively to understand customer needs and provide effective solutions. Troubleshoot basic technical issues and guide customers through resolutions. Assist with account management , including adding or removing products and services. Identify and act on sales opportunities to upgrade or enhance customer plans. Clearly explain products, services, and processes in a professional manner. Escalate complex or unresolved issues to th