Client Administrator

The SSI Group, LLC, headquartered in Mobile, Alabama, is a national leader in Healthcare Technology. Client Administrator Job Code CA.181.002 FLSA Status Exempt Job Family Client Relations Cost Center 181 Purpose of Position The Client Administrator is responsible for executing and supporting day-to-day client operations across SSI’s healthcare revenue cycle SaaS platforms. This role bridges client support and client management by ensuring accurate operational execution, reporting, and revenue cycle workflows. The Client Administrator translates client needs and support activities into structured operational workflows, ensuring consistency, data integrity, and performance improvement aligned to SSI’s A4 (Agile, AI, Automation, Architecture) model. Duties and Responsibilities Essential Functions • Operational Execution: ◦ Execute daily tracking across eligibility (270/271), claims (837), rejections (277), and remittance (835) ◦ Monitor operational performance and identify issues or anomalies ◦ Ensure timely and accurate processing of client transactions • Revenue Cycle Knowledge: ◦ Working knowledge of revenue cycle workflows in a provider setting ◦ Track client KPIs and investigate root cause issues • Issue Resolution: ◦ Support Client Support Specialists with issue investigation and resolution ◦ Perform deeper analysis on recurring or complex issues ◦ Coordinate with Client Manager for escalations • Reporting and Business Intelligence: ◦ Generate and maintain client reports,