Customer Success Representative

Job Description - Customer Success Representative Division / Department: Customer Success Reports to (position): Customer Success Supervisor Supervisory Responsibilities: None Level / Grade: Individual Contributor Employment Type: Full-Time, Non-Exempt, must be flexible with ability to work evenings and/ or weekends Location: Candidate must be located in the US Work Conditions: Remote Travel: None Telecommute: Yes Minimum Educational Requirement: High School Diploma / GED. Two-year degree preferred. Years of Experience: Minimum of 2 years of customer service experience in a similar or related position Position Summary: The Customer Success Representative (CSR) provides first point of contact to prospective and current students via phone and email. By establishing rapport with students and demonstrating knowledge of company products and state regulations, the CSR facilitates effective proactive student interactions. Essential Functions / Job Responsibilities: Deliver an outstanding student experience by providing professional and courteous service in both written and verbal forms via phone and email Field inquiries from prospective students, provide accurate information, and apply effective sales techniques to secure sales Support existing students with account updates, technical support, course navigation, regulatory support and other needs Resolve product or service questions through effective problem solving; including selecting and explaining the best solution or product;