Technical Support Engineer (Content Management - DIVA)

Telestream is a leading provider of digital media tools and software solutions for the broadcast, streaming, and media industries. We empower content creators and distributors to produce and deliver high-quality video content while optimizing operations and maximizing revenue. Our teams work diligently to innovate and support world-class services, and we are looking for a Senior Technical Support Engineer to join our support team. Technical Support Engineer – Content Management (DIVA) Department: Support – Content Management Reports To: Manager, Technical Support – Content Management Classification: Individual Contributor Experience: Typically 3–5+ years of technical support or related experience, ideally in a B2B software, storage, or media technology environment Location: US Remote ; global support environment **Work Authorization - Candidates must be legally authorized to work in the United States. This role is not eligible for employer-sponsored work authorization or visa sponsorship of any kind, now or in the future. Role Summary The Technical Support Engineer – Content Management is responsible for providing post-sales technical support to customers using Telestream ’s Content Management products, with a focus on DIVA, Telestream ’s video archive management platform. Customers rely on these systems to archive, protect, and retrieve their most valuable media assets across disk, LTO tape, and cloud storage. This role handles troubleshooting, issue tracking, escalation, an