Customer Experience Coordinator

Company: US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Sales Territory: None Zip Code: 32301 Travel Percentage: Up to 25% COMPENSATION INFORMATION: The pay range provided is not indicative of Sysco ’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors Summary: The Customer Experience Lead will enhance the customer experience by identifying customer needs and collaborating with internal departments to optimize customer services and brand awareness. In addition, this position is responsible for aligning customer experience strategies with marketing initiatives. The Customer Experience Lead is responsible for leading team member training for the Customer Service and Sales teams. The Customer Experience Lead will be required to exercise discretion and use independent judgement with respect to these areas of responsibilities. Roles & Responsibilities: Customer Service Lead continuous improvement initiatives by reviewing and developing procedures and processes to optimize efficiencies and the customer experience. Develop onboarding schedules for new customer service representatives. Update existing training materials and monitor their effectiveness. Lead training for all new customer service representatives. Lead the development of customer service representatives for continuous improvement.