Head of Workforce Benefits Disability Claims – Remote

Symetra is seeking a Head of Workforce Benefits Disability Claims to lead the strategy, performance, and ongoing evolution of our disability claims organization. This executive leadership role oversees short-term disability, long-term disability, and clinical/vocational services, ensuring exceptional customer outcomes, strong financial stewardship, and operational excellence. About the role In this role, you will provide strategic leadership for disability claims operations, balancing customer experience, risk management, financial performance, and regulatory compliance. You will lead a high-performing organization, drive continuous improvement, and partner across the business to deliver exceptional service, support business growth, and advance our claims capabilities. What You will Do Claims Leadership & Strategy Lead end-to-end disability claims operations, ensuring consistent, timely, and accurate claim outcomes. Develop and implement a forward-looking claims strategy aligned with business objectives. Provide leadership and guidance on complex and escalated claims matters. Operational Excellence Drive process improvements, automation, and innovation to enhance efficiency and service quality. Establish performance standards and monitor key operational and customer metrics. Improve claimant experiences and return-to-work outcomes. Financial & Risk Management Oversee claim liability management and financial performance. Monitor trends, identify risks, and implement st