(English C2/Native) Inbound Call Agent (Global, remote)

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as an Inbound Call Agent today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What You Will Do: Handle customer inquiries via phone calls regarding account identification, subscription cancellations, and refund requests; Gather the necessary customer information and forward requests to the appropriate internal team for processing; Communicate with customers in a calm, professional, and empathetic manner, especially when dealing with frustrated customers; De-escalate challenging situations by addressing customer concerns professionally and helping maintain a positive customer experience; Follow established procedures to ensure requests are handled accurately and efficiently; Proactively follow up on outstanding requests and ensure all necessary information is provided; Independently locate relevant information to assist custom