Associate Customer Solutions Manager

At Stoke, we believe a thriving space economy will enable a vibrant, sustainable, and equitable future here on Earth. That is why we’re building Nova, our fully and rapidly reusable launch vehicle. Designed for daily flight, Nova tackles the core challenges of space transportation by reducing cost, increasing availability, and improving reliability. By radically lowering launch costs and increasing flight cadence, we’re helping create a truly scalable space industry. Our team is mission-driven, collaborative, and empowered to take ownership of their work. If you want to work alongside some of the most dedicated and talented people on Earth, we’d love to have you join us. Description As an Associate Customer Solutions Manager you will own the full post-sale customer experience: onboarding, project delivery, ongoing support, and long-term account growth. You will be the primary point of contact for your customers and their trusted advisor on the design-to-manufacturing lifecycle, working with Sales, Product, and Engineering to make every customer successful. Responsibilities Customer Onboarding: Lead new customers from kickoff to go-live. Define success criteria, build deployment plans, and guide configuration, data migration, and training to accelerate time to value Project Management: Manage customer projects end to end, including implementations, integrations, workflow buildouts, and expansion rollouts. Own scope, timelines, stakeholders, and risks to deliver on time and to