Customer Success Implementation Manager

Customer Success Implementation Manager – Remote Come build your career. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job: As a Customer Success Implementation Manager within our Construction Technology business, you will be joining our growing SaaS Team and will be responsible for establishing and building customer relationships to promote customer retention and loyalty. We are looking for a customer-focused and highly organized Customer Success Implementation Manager to lead onboarding and implementation for customers using our SaaS platform. Key responsibilities include onboarding new customers, training end-users, optimizing the value of our software, expanding user adoption, providing support via chat, email and Teams calls, and identifying key risks to customer success. This role is ideal for someone who thrives in a fast-paced SaaS environment, enjoys managing complex projects, and is passionate about delivering an exceptional customer experience. You’ll get to: Pre-sales – assisting sales reps for technical demos and presentations (new cu