Technical Delivery Manager

The Opportunity: SPHERE is seeking a Technical Delivery Manager to lead implementations and upgrades of SPHEREboard, our identity intelligence platform. You will lead a delivery pod made up of the technical engineers who implement and upgrade SPHEREboard for our clients, along with dedicated Support and engineering resources. This is a hands-on technical leadership role. You will work directly in client environments alongside pod team members, partner subcontractors, and client-assigned resources, and serve as the client’s primary point of contact from kickoff through go-live. A core part of the mission is to scale our delivery model as our client base grows, making every implementation and upgrade faster and more consistent. No prior SPHEREboard experience is expected. You will bring deep identity and infrastructure knowledge, and within your first 90 days become hands-on proficient in SPHEREboard and how it behaves across client environments. Essential Functions: Technical Delivery Plan and run implementations, version upgrades, and environment migrations (Dev to Prod, on-prem to SaaS). Guide clients through infrastructure readiness (systems permissions, network access, database sizing, etc.) so deployments start smoothly. Work hands-on in client engagements: configure, tune, and troubleshoot SPHEREboard integrations and scans alongside pod team members. Partner with clients to validate identity data across directory, HR, and CMDB sources so they have full confidence in the