NOC Engineer (Remote - LATAM)

This is a remote position. We are looking for a NOC Engineer with experience in technical support, IT infrastructure, and troubleshooting to monitor, diagnose, and resolve incidents across client technology environments. The ideal candidate is service-oriented, an effective communicator, and comfortable working in fast-paced environments while managing multiple incidents and priorities. Key Responsibilities: Monitor, diagnose, and resolve incidents related to IT infrastructure and services. Provide customer support via phone, email, and ticketing systems. Troubleshoot issues involving servers, PCs, laptops, mobile devices, cloud solutions, and on-premises networking devices. Respond to and resolve system-generated alerts. Identify root causes and implement solutions to reduce recurring IT issues. Administer and support Microsoft 365, antivirus, anti-spam, email archiving, managed backups, and related services. Provide technical support to internal Tier 1 Engineers. Escalate incidents to subject matter experts or higher support levels when necessary. Clearly document customer interactions, troubleshooting steps, resolutions, and results in the ticketing system. Contribute to the creation and improvement of technical procedures and service documentation. Work according to established service metrics and SLA requirements. Requirements: 2+ years of IT, infrastructure, NOC, or technical support experience. Strong hands-on experience with troubleshooting and incident resolution.