Cleaning Team Lead

About the Company Smart Suites manages a portfolio of over 100 rooms for short-term vacation rentals across Rocklea, Sunnybank, Acacia Ridge, Carina, and Kuraby in Queensland, Australia. Guided by our core values of Customer Obsession, Ownership, Curiosity, Humility, Efficiency, and Teamwork (COCHET), we are committed to delivering exceptional hospitality experiences to every guest. Smart Suites is an AI-driven company that continuously adopts and integrates advanced technology, automation, and digital tools to improve efficiency, decision-making, and customer satisfaction. We are looking for team members who are equally passionate about using AI tools, data-driven insights, and digital systems to strengthen operations and service delivery. At Smart Suites, we aim to ensure every guest stay is not only clean and comfortable, but also thoughtfully managed and personalized in a way that leaves a lasting impression. Position Summary The Cleaning Team Lead is responsible for leading and continuously improving Smart Suites' cleaning operations across its portfolio of short-term accommodation properties in Brisbane. Working remotely as part of the Facilities Management Department, the Cleaning Team Lead provides operational leadership, quality assurance, coaching, workforce coordination, and performance management for the cleaning function. The role works closely with on-site Cleaners, Field Quality & Standards Inspectors, Facilities Management Coordinators, Logistics, and Oper