Fleet Customer Success Manager

ABOUT SLATE At Slate , we’re building safe, reliable vehicles that people can afford, personalize and love—and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate , because people should have control over how their trucks look, feel, and represent them. WHO WE ARE LOOKING FOR Slate is looking for a Fleet Customer Success Manager to build and lead Slate ’s fleet CS function from the ground up. Reporting to the Head of Fleet Sales, this role owns the customer experience from first vehicle demo through delivery and ongoing account health across Slate ’s commercial, government, and small business fleet customers. The ideal candidate combines deep B2B customer success or fleet operations experience with the builder instinct to design the processes, playbooks, and partnerships that don’t yet exist — and the relationship skills to make fleet managers trust Slate before, during, and after their first purchase. WHAT YOU GET TO DO Design the fleet onboarding framework, pilot success playbook, and account health model that will govern fleet CS operations across multiple verticals. Define the working model with Retail CS — shared infrastructure, escalation pathways, and the boundary between fleet-specific and generalist support. Support loaner vehicle pilot programs jointly with Sales by establishing demo success plans, which establish KPIs, track pilot engagement/performance and define is