Virtual Assistant – Home Services Operations

Category: Construction Location: We are seeking an experienced, reliable, and proactive Virtual Assistant to support the day-to-day operations, customer service, sales follow-up, and marketing activities of a growing home-services business. This position requires someone who can take ownership of their responsibilities, work independently, communicate confidently with customers, and use good judgment without needing constant direction. The ideal candidate has experience with Jobber or a similar field-service CRM and understands the fast-paced nature of a home-services business. This is a full-time position working during Eastern Time business hours. CRM and Job Management Enter, update, and maintain accurate customer, job, and sales information in Jobber Create and update customer profiles, job records, notes, appointments, and follow-up activities Track leads as they move through the sales and service pipeline Monitor open estimates, pending jobs, customer requests, and incomplete follow-ups Keep CRM records organized, current, and free of duplicate or incomplete information Assist with scheduling, rescheduling, and coordinating service appointments Help generate basic reports on leads, jobs, sales activities, and performance Identify overdue tasks or missed follow-ups and take appropriate action Customer Service and Communication Answer inbound calls and respond professionally to customer questions Communicate with customers through phone, email, text, and other approved ch