Customer Care Rep II - Fully Remote!

Important things YOU should know: Fully remote opportunity Training schedule 8:00am - 4:30pm Monday – Friday CST for the 1st 12 weeks Work schedule (after training): Multiple opportunities available with ranging start times from 6:00am CST to 10:30am CST Mon - Fri. Hours of operation: 6:00am - 10:00pm CST Monday - Friday so shift could flex based on business need $2.00/hour differential on Mon/Tues Occasional evenings, weekends and holidays possible during Annual Medicare Open Enrollment: 10/1 - 3/31 Exceptional professional growth in a fun rewarding environment Experience with Dental or Health insurance a preferred plus What will YOU be doing for us? Our Customer Service Representatives must have strong problem-solving skills, coupled with the natural ability to provide empathy for the customer – always taking the time to patiently listen and understand their questions to help find a viable solution, while providing them with a memorable customer experience. What will YOU be working on every day? Servicing our Dental and Vision inbound callers with information regarding their eligibility, benefit coverage, authorizations, claims, and assisting them with locating a provider in their area, Utilize knowledge of claim adjustments and resubmission processes to determine appropriate resolution to provider requests. Provide feedback to Provider Relations staff on high-level claim issues including but not limited to issues with reimbursement schedules or conflicting information to e