Customer Success Manager

At Skillsoft , we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress. Skillsoft is seeking an experienced Customer Success Manager who has a passion for digital learning to enable organizations to reskill and upskill their employees, to manage a portfolio of strategic customers and are responsible for customer retention and satisfaction. As a Customer Success Manager, you will have the opportunity to work closely with the customer’s learning leader(s) after the purchase of Skillsoft solutions to ensure the customer’s desired outcomes are met through onboarding, adoption, expansion, and renewal. In this role, the Customer Success Manager plans and drives ongoing account strategy working with the customer to establish critical goals, or other key performance indicators, and aids the customer in achieving their goals and desired outcomes. The Customer Success Manager teams with Skillsoft account executives and other internal partners to ensure high renewal rates. Remote - Eastern Time Zone Responsibilities: Provide guidance or advise customers on Skillsoft content, platform solutions, and service offerings using Skillsoft ’s Learning Strategy Framework and other tools and resources Establish a trusted, strategic