Account Manager

About Shippabo Shippabo is a tech-enabled ocean freight forwarder. Founded in 2016, we have raised $22 million from Wonder Ventures, TenOneTen Ventures, Double M Partners, and Slow Ventures. Our platform gives importers one place to book, track, and manage ocean shipments, with their internal teams and their overseas suppliers working from the same data. Behind the platform sits a real forwarding operation: a dedicated ocean contracts and pricing team that negotiates carrier rates, and a team in China that works directly with shippers at origin. We’re about 40 people across the US, Canada, Vietnam, Philippines, and China. Our engineering team builds the software that makes the operation faster and more transparent than a traditional forwarder can be. About the role This is an account management role built around retention, service quality, and problem solving. It’s not a quota-carrying sales job. There’s no cross-sell or upsell target, and no cold outbound. The one exception is re-engaging importers who have gone quiet or moved volume elsewhere, where the goal is to understand what went wrong and win the volume back. What we actually need is someone who can look at an account and a shipment and figure out what is really going on, then drive it to resolution without needing to hand it off. What you’ll do Own a portfolio of importer accounts. You are the primary relationship owner for a book of existing importers. You are accountable for retention, satisfaction, and the health