Telecommunications Support Analyst I

Company Overview More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs. But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched. About the Role The Telecommunications Support Analyst I role requires a strong attention to detail excellent research capability communications skills and a strong desire to improve and iterate on current and future project builds. This role will have significant responsibility in working closely with marketing workforce sales and various other departments throughout the company. The Telecom Support Analyst team primarily manages the daily operations related to internal contact center solutions and management of the contact center platforms and integrations across the business. Supervisory Responsibilities: This position has no direct supervisory responsibilities. Essential Duties and Responsibilities: Manage Onboarding and Offboarding procedures for all phone system users Document and complete agent role changes procedures for role change and permissions. Assist with Wallboard/Supervisor configuration for