Technical Account Manager

Want to give your cybersecurity career a boost? Join Sekoia as a Technical Account Manager in our Technical Account Management team. Trained on our innovative platform, you will become your customers' trusted technical liaison , orchestrating their adoption and maximizing the value of Sekoia , from onboarding to renewal . Working alongside a Customer Success Manager and in close collaboration with our Sales Executive, you will analyze their architectures, lead practical workshops , provide insights to enrich the roadmap , and actively contribute to upsells and renewals thanks to your expertise. Your missions: Technical analysis and optimization Map architecture and customer usage after signing to identify areas for optimization on Sekoia . Regularly audit existing configurations, detect points of friction, and recommend technical adjustments. Product adoption & workshops Co-facilitate practical workshops (in tandem with the CSM) to build user skills on Sekoia . Present new features, demonstrate use cases, and help teams get the most value out of the tool. SLA monitoring & action plan Measure and monitor service indicators (SLAs, operational KPIs) throughout the customer cycle. In the event of an incident, formulate and share a corrective technical action plan with the customer. Technical review & ongoing feedback Conduct periodic health checks in partnership with the CSM: review configuration, collect feedback, and share the product roadmap. Centralize areas for i