Customer Success Manager

By joining Sedgwick , you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Customer Success Manager Job Location: United Kingdom - Remote Job Type: Permanent Remuneration: Competitive salary taking into account skills, experience and qualifications Build trusted client partnerships, enhance customer success and drive growth as our Customer Success Manager. As Customer Success Manager , you’ll manage a portfolio of Bill ReviewIQ clients across Legal-X and/or Legal eXchange, acting as their primary point of contact and building strong, long-term relationships. You’ll take ownership of the overall client experience, ensuring consistent service delivery, addressing issues that could impact satisfaction and retention, and helping clients get the most from our bill review solutions. You’ll also manage key activities including contract renewals and pricing, client reporting and project coordination, while providing guidance on bill review best practice and programme set-up. Working closely with the Expert Bill Review team, you’ll act as a product expert for your clients and identify opportunities to expand relationships through cross-selling and additional services. The role will also support wider quality initiatives and may involve trave