Warehouse and Logistics Administrator (Pallet Controller)

Position Purpose The Pallet Controller is responsible for the management, reconciliation and control of all hired and company-owned pallets across operations. The role ensures pallet balances are accurately maintained, discrepancies are investigated and resolved, and pallet-related costs are effectively managed. In addition to pallet management, the position provides operational and administrative support across warehouse, logistics, returns, customer service and inventory functions. The role is designed to improve accountability, strengthen process ownership, support business continuity and provide operational redundancy across key functions. Key Responsibilities Pallet Management & Control Manage all CHEP, LOSCAM and company-owned pallet accounts. Reconcile pallet transactions between internal systems, customer accounts and pallet providers. Investigate and resolve pallet discrepancies, shortages and customer claims. Monitor pallet balances, transfers, recoveries and hire charges. Liaise with customers, transport providers and pallet suppliers regarding pallet account issues. Ensure accurate pallet reporting and provide regular performance updates to management. Identify opportunities to reduce pallet losses and associated costs. Returns Management Assume ownership of stock returns and product return processes. Develop and maintain a structured returns management process. Monitor outstanding returns and ensure timely resolution. Investigate recurring return issues and r