Technical Support Specialist - 2nd Level

What awaits you: You are tech-savvy, have strong communication skills, and enjoy direct customer contact? Then bring your skills to our growing support team: You analyze disruptions, find smart solutions, and ensure that our customers' systems run smoothly. Your tasks include: Providing technical support to our customers in the payment systems sector via phone, diagnosing and resolving technical problems that may occur while using our payment systems, developing technical solutions in 2nd level support, participating in the onboarding of new colleagues. What you already bring: Experience in technical support or customer service, ideally in the payment systems sector or related industries; technical understanding of hardware and software components; strong communication skills and the ability to explain complex technical information in an understandable way; fluent German skills and business-negotiable English skills are a must. Originally posted on Himalayas