Team Lead - Internal Candidates Only

Two Opportunities! We have two Team Lead openings — one in Property Claims and one in General Liability. The shared responsibilities, qualifications, and expectations are outlined below. Role-specific details for each position are at the bottom of this posting. When you apply, please indicate which role you are interested in. Opening 1 – Ryze Property Claims Team Lead Opening 2 - Certus General Liability Claims Team Lead About the Role Both Team Lead openings are working lead roles — you carry an active claim portfolio while providing day-to-day guidance, oversight, and mentorship to the team around you. You are the first point of escalation for complex coverage and claim handling questions, and a direct extension of Claims Manager and Director-level leadership. The right person for either role is a seasoned adjuster who is ready to take on real leadership responsibility without stepping away from the work. If you have been the person your teammates come to when things get complicated, this is your next step. What You'll Do Claim Handling Manage an active portfolio of claims from report to resolution, consistent with client guidelines and company direction. Examine policies and records to determine coverage and document positions clearly. Conduct thorough investigations per claim handling guidelines and best practices. Estimate costs, prepare reports of findings, and negotiate settlements. Respond to all communications — emails, voicemails, client forms — within required time