Patient Services Representative

Description Do you enjoy helping people, solving problems, and making a positive difference through exceptional customer service? We are seeking compassionate, detail-oriented Patient Services Representatives to support a US-based healthcare organization. In this remote role, you will serve as an important first point of contact for patients, helping them schedule appointments, obtain general administrative information, and navigate routine inquiries with professionalism and care. Every interaction matters. The ideal candidate understands the importance of listening carefully, communicating clearly, protecting confidential information, and ensuring that patients feel heard and supported. This opportunity is well suited to candidates with customer service or call center experience who want to apply their communication and organizational skills in a healthcare environment. Previous healthcare experience is an advantage, but it is not required. Paid training will help you learn the relevant systems, procedures, and expectations for the role. Key Responsibilities Answer incoming patient calls promptly and professionally, providing courteous and helpful assistance. Schedule, reschedule, confirm, and cancel medical appointments accurately. Assist patients with general appointment-related questions and administrative inquiries. Verify and record patient information according to established procedures. Document calls, patient requests, messages, and follow-up actions accurately in th