Customer Service Representative

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Duties and Responsibilities: Coordinates all customer service activities of a select account base made up of high-profile strategic customers Coordinates status on orders from related plant departments to ensure customer delivery commitments are met Determines customer requirements and expectations to recommend specific products and solutions Verifies and presents prices based on contracted agreements Manages CRM process for select accounts and designated salespersons including pricing requests, sample requests and complaint entry Cultivates positive and enduring relationships with customers Educates customers about terminology, features, and benefits of products to improve sales and customer satisfaction Identifies trends in customer satisfaction, gaining a solid understanding of customer needs and preferences Keeps accurate records of discussions and correspondence with customers Maintains customer data base and contact information Project management: manages and communicates all project work relative to the top tier account list to internal team members including supply chain/demand planning, accounting, operations, R&D, QA, logistics, marketing, and customer service from start to ship of first order Promptly completes required reports such as sales and forecasting reports Creates and maintains the cross functional (ope