Customer Success Manager

Posting Type Remote/Hybrid Job Overview The Customer Success Manager is the named outcome owner for a portfolio of Relativity One subscription accounts. This role operates at scale to spark growth, drive transformation, and ensure accounts arrive at renewal with a documented return on investment. Success in this role is defined by impacting KPI movement, operational discipline, and the ability to translate data signals into strategic action. Job Description and Requirements Drive Adoption and Value Realization Monitor adoption continuously, translating signals into purposeful outreach and intervention Partner closely with Sales and Adoption Services to design adoption engagements Run impactful discovery conversations and presentations, connecting customer needs to our offerings and guiding customers on the path to value Deliver customized onboarding presentations and partner with teams across the business to tailor advanced sessions to customer needs Build an ROI narrative for each account in your portfolio,identifyingand documenting Verified Outcomes Manage Health, Risk, and Operational Discipline Monitor the health score for your portfolio; surface risks proactively and own remediation within defined timelines Maintain impeccable Gainsight hygiene: log signal-based interventions, track adoption milestones, and surface risks withappropriate urgency Drive Scaled Impact with AI and Creative Systems Thinking Design and execute scaled tactics — digital communications, open train