French-Speaking Sales Advisor - Remote (Portugal)

Category: Communications Location: Location: Remote (Portugal) Employment Type: Full-Time Schedule: Rotating shifts between 07:00 and 18:00 Monday to Friday About the Opportunity Are you a native French speaker with strong communication skills and a passion for sales? We are currently recruiting French-Speaking Retention & Sales Advisors to join one of Switzerland's leading telecommunications providers. In this role, you will be responsible for retaining existing customers, identifying sales opportunities, and promoting products and services tailored to each customer's needs. This is a fully remote position within Portugal, offering the opportunity to work in an international environment while building a career in the telecommunications sector. Your Role As a Retention & Sales Advisor, you will play a key role in strengthening customer relationships, reducing churn, and driving revenue growth. Key Responsibilities Handle inbound and outbound calls with French-speaking customers. Retain customers who are considering cancelling or changing their services. Identify customer needs and recommend suitable products, upgrades, and promotions. Promote additional services and cross-selling opportunities. Negotiate tailored solutions to maximize customer satisfaction and loyalty. Build strong customer relationships through a consultative sales approach. Meet and exceed retention, sales, and quality targets. Ensure an excellent customer experience during every interaction. What W