Applications Support Senior Analyst

The Applications Support Senior Analyst provides advanced technical and functional support for ERP, WMS, and other integrated business applications and systems, helping ensure system availability, stability, and optimal performance. This role combines in-depth technical expertise with a strong understanding of business processes to train end users, troubleshoot, resolve, and proactively manage incidents and issues that impact production environments. Serving as a key liaison between IT and business users, this position is responsible for delivering timely solutions, maintaining service continuity, and communicating effectively with stakeholders at all levels. This position requires sound judgment, excellent problem-solving abilities, and a commitment to providing high-quality support in a fast-paced, deadline-driven environment. What the Applications Support Senior Analyst Does Each Day: Analyze business requirements and system processes to identify opportunities for application enhancements, process improvements, and increased operational efficiency as needed User Administration of ERP, WMS, and other integrated systems as needed Coordinate with internal IT teams, software vendors, and managed service providers to troubleshoot and resolve application, functional, performance, and data processing issues Independently investigate and resolve complex application issues, perform root-cause analysis, and design permanent solutions to recurring incidents in collaboration with inte