Technical Support Engineer

Technical Support Engineer This role has been created to support our products mainly within the United States and Latin America but will also contribute to supporting products and projects in other territories. The position sits within a team based in the USA under the Technical Operations Department and reports to a local Technical Support Manager. This role requires a high level of communications skills both verbal and written as there will be daily AAM customer and partner interaction. Experience of working within the Cinema Industry is required along with good technical background on TCP-IP, FTP, SNMP, remote access tools, Windows and Linux operating system administration and a reasonable understanding of Computer hardware configuration. The Technical Support Engineer has several key responsibilities internal to the company. Often working with other departments and liaising with AAM support partners. You will need to be flexible in your approach, able to prioritise work by impact and criticality to customer, as well as efficiently managing your time throughout the day. Job Role: Customer Communication First point of contact for AAM customers to report technical issues, request software licenses and seeking general support. Information gathering from customers about their support request and technical needs. Able to communicate with customers of differing technical ability and seniority. Ability to guide the customer to their solution using both written and spoken communic