Customer Success Manager

About Qualifyze : Founded in 2019, Qualifyze is a leading company in supply chain compliance management in the Life Sciences industry, trusted by over 1,500 pharmaceutical and healthcare companies globally. Our digital suite of solutions connects manufacturers, suppliers, and a global network of more than 250 auditors and quality experts. With a track record of over 4,500 audits across 85+ countries and the largest and most accurate supplier network and data analytics tools, Qualifyze stands as the all-in-one partner for quality compliance and supply chain risk mitigation in the Life Sciences sector. Requirements Role Overview: At Qualifyze , we don't just support our customers — we partner with them to reduce risk and accelerate innovation in life sciences. As a Customer Success Manager (CSM), you’ll play a key role in driving customer satisfaction, retention, and adoption, ensuring that clients achieve long-term value through our solutions. You’ll manage a portfolio of accounts across our APAC market, acting as the main point of contact throughout the customer lifecycle. You’ll collaborate with Senior CSMs, Account Managers, and cross-functional teams to deliver a seamless, high-impact experience. Main Responsibilities: Build and maintain strong relationships with pharmaceutical clients post-sale. Guide customers through the audit journey, ensuring smooth coordination and high satisfaction. Conduct regular check-ins and act as the first point of contact for operational and