Remote Bilingual Customer Service TX

Overview About the Company At Qualfon , we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients Responsibilities Qualfon is hiring immediately for Bilingual Customer Service Professionals, who are fluent in both English and Spanish, to work from home (100% remote) fielding inbound calls from our customers providing support for phone services and facilitating the addition of funds to inmate accounts. This role is crucial in helping families stay connected and ensuring the smooth management of inmate financial needs. Our Customer Service Representatives will have virtual paid training from their home in Texas. What you will be doing Respond to inquiries via inbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner. Forwarding specific inquiries as directed for priority resolution Documenting each encounter/resolution in the computer tracking system Strong capacity to retain information Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor. Enjoy working in a fast-paced, and at times, hectic environment while main