Program Manager - Research Programs

Location: Remote (US Time Zone Required) Team: Program Management Reports To: Head of Program Management About Pulse Labs Pulse Labs is a UX research and data operations firm backed by Google and Amazon. We specialize in high-impact, real-world UX research across emerging technologies, including AI, automotive systems, voice assistants, and connected devices. We run complex, multi-study research programs spanning multiple regions, methodologies, and cross-functional teams. As this portfolio scales, our Program Management function serves as the operational backbone ensuring delivery remains predictable, aligned, and sustainable. Role Overview We are seeking an experienced Program Manager to take full ownership of large, complex research programs. This is a senior delivery leadership position requiring independent judgment, executive presence with clients, and the ability to drive operational clarity across multiple concurrent workstreams. The ideal candidate thinks in systems, communicates with precision, and is energized by bringing structure and clarity to complex, fast-moving environments. Key Responsibilities Program Ownership & Planning Serve as the single accountable leader for end-to-end program success across one or more large-scale research programs Own the integrated program roadmap and timelines across all studies, waves, and regions, maintaining a proactive 30/60/90-day forward view Sequence work to balance risk, capacity, and priority; translate commercial com