Systems Engineer (Enterprise Applications Support)

Full-time employment based in Latvia You will: Provide support of off-the shelf software packages (Tier 2 and Tier 3) Perform installation of Tier 3 and certain Tier 4 information systems and conduct user training Perform installation and support of specialized systems (e.g. special warehouse systems) Monitor company’s software updates and new software releases and recommend migration to these versions if necessary Follow release of new software which can potentially interest the company, and recommend their purchase Update validation status of CFR 21 Part 11 applicable to information systems Study project-specific IT equipment provided by company’s clients, conduct required user training and provide further equipment support Conduct regular technical audits in the company’s departments, to check compliance with PSI standards regarding usage of specialized equipment and Tier 3-4 University or College degree, Computer Science/IT specialty Solid technical background Experience supporting business applications, software platforms, or enterprise systems Prior experience in systems analysis is a plus Experience with Jira Service desk and Confluence or similar products is a plus Experience in systems development and systems validation is a plus Experience with creating SQL queries Background in testing (preparing test cases and execution of test scripts) is a plus Excellent communication and collaboration skills Strong analytical skills Ability and desire to work in a service-orien