Customer Service Rep 1

Join Our Team In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”. About this Position The Customer Service Representative I serves as a key member of the Field Compensation Department, providing exceptional service and support to Primerica agents. In this role, you will handle both telephone and written inquiries related to commissions and compensation matters. Successful candidates are customer-focused, detail-oriented, and able to effectively manage a high volume of inquiries while maintaining professionalism and accuracy. You will be responsible for identifying and resolving issues, recognizing priority situations, conducting thorough research, performing necessary corrections, and documenting findings accurately. The ideal candidate is a strong communicator who can think critically, make sound decisions, and deliver a positive customer experience in every interaction. Resp