Telephony Support Engineer

Our startup PraxisConcierge is bringing a breath of fresh air into the healthcare sector: with innovative solutions, we provide noticeable relief in the daily routine of doctors' surgeries, medical care centers, and clinics. Our digital telephone assistant combines AI-supported dialog management with existing practice systems and sets a new standard in patient communication. Backed by the momentum of many enthusiastic customers, we are expanding – and want to further accelerate our growth. We have already come a long way and still have a lot planned. For this, we need you: a tech-savvy mind (m/f/d) who enjoys diving into systems and supporting our customers with technical challenges. Your focus will be on configuring telephone systems – always in close exchange with the customer. Tasks Your tasks: You configure telephone systems for our customers. You independently process support tickets across all levels of complexity and ensure fast, sustainable solutions. You provide telephone support during peak times and in critical situations – with calm and technical competence. You work closely with our development and customer success team, bringing in technical feedback from customer contact. You contribute directly to customer satisfaction and product quality. Qualifications Hands-on experience with telephone systems: You have already set up and reconfigured PBX systems yourself – whether cloud-based (e.g., Placetel, Sipgate, 3CX, Starface) or on-premise (e.