Client Management Specialist

Responsibilities: To solidify business relationships and develop professional rapport with the existing major customers. Act as a main interface between customers and internal cross functional team to optimize the best business practice. To work closely with Business Manager to give periodic review and evaluation of present accounts. Responsible for day-to-day coordination of all aspects of Clients business requirement ensuring consistent and good service level are delivered to clients. Provide customer service support by corresponding to attend clients enquiries and requirement on order information/status, quotation, shipping, with emphasis on accuracy and timeliness. Advising client on delivery schedule and inventory availability. Follow up closely to ensure resolution of all problems and issues from Clients. Work closely with all cross-functional teams to ensure clients operational requirements are met and/or manage client expectations. Provide business reports to Management and client on a weekly/monthly basis. Requirements: Degree / Diploma in Business or any equivalent discipline. Min 2 to 3 years of working experience in order fulfilment management or customer service logistic support. Experience in supply chain, logistics and manufacturing preferred. Excellent time management and interpersonal relationships at all levels, cross-functional and oversea clients. Strong analytical, problem-solving skills and good negotiation. Good verbal and written communication skills.