Customer Success Manager

PAXAFE is a pharmceutical logistics orchestration & decision intelligence SaaS platform that helps cold chain planning, logistics and quality teams consolidate their transportation data agnostically, digitize and automate product quality and lane qualification decisions, and operationalize prescriptive recommendations in the transportation network. ​ Acting as the cold chain trust layer whose mission is to drive towards zero transportation waste, PAXAFE works with cold chain manufactures and service providers to reduce product loss, improve operational efficiencies and make more informed decisions in real-time. PAXAFE 's vision is to become the backend intelligence infrastructure that powers every temperature, time and value-sensitive shipment in the world. PAXAFE is backed by great VCs (Framework Venture Partners, Ubiquity Ventures, Venture53, RoseCliff Ventures, etc.) and CVCs (Microsoft M12, Northwestern Mutual, Greenlight Re) The Role We’re looking for a Customer Success Manager (Implementation Lead) to drive successful deployments and long-term value for PAXAFE ’s life sciences and logistics customers. This role is fundamentally project management–driven . You will lead complex, cross-functional implementations for pharmaceutical and biotech customers, ensuring integrations, data flows, and operational processes come together seamlessly. You’ll act as the central point of coordination across customer stakeholders, internal teams, and technical systems. You don’t need