Medical Customer Service Representative

Medical Customer Service Representative (Bilingual English/Spanish) – Remote | Patient Support & Healthcare Coordination Position Type: Full-Time, Remote Working Hours: U.S. Business Hours (LATAM-Friendly) About the Role At Pavago , one of our clients is hiring a Medical Customer Service Representative to support patients through appointments, inquiries, scheduling, and healthcare-related service coordination. This is a patient-facing role focused on delivering compassionate, accurate, and professional support across: Phone Email Chat You’ll act as a key point of contact for patients, helping them navigate services while ensuring every interaction is handled with empathy, clarity, and attention to detail. If you’re fluent in English and Spanish, organized, patient-focused, and comfortable working in fast-paced support environments — this role is built for you. What You’ll Own Patient Support & Communication Respond to patient inquiries across: Phone Email Chat Provide accurate information regarding: Appointment scheduling Medical services Insurance support Billing inquiries Deliver a compassionate, patient-first customer experience Maintain professional communication during high-volume interactions Issue Resolution & Service Coordination Troubleshoot service-related or platform-related issues Coordinate with internal teams to resolve patient concerns efficiently Escalate complex or sensitive cases appropriately Maintain clear communication throughout the resolutio