Customer Support Representative

Customer Support Representative Position Type: Full-Time, Remote Working Hours: EST Time Zone About the Role We are looking for a reliable, organized, and customer-focused Customer Support Representative to support daily administrative and client-facing operations. This role will handle incoming calls, client inquiries, appointment scheduling, client intake, calendar management, and general administrative support. The ideal candidate is professional, bilingual in English and Spanish, comfortable handling confidential information, and able to multitask in a fast-paced environment. Responsibilities Customer Support & Reception Handle incoming customer support and receptionist calls professionally. Transfer calls and make announcements to clients when needed. Respond to client questions and provide timely assistance. Maintain a professional and welcoming phone presence. Client Intake & Communication Conduct client intakes over the phone and accurately collect required information. Communicate with clients through phone and email. Handle client inquiries while maintaining confidentiality and professionalism. Follow up on client requests and ensure timely resolution. Calendar & Appointment Management Manage calendars and schedule appointments and meetings. Coordinate scheduling changes, confirmations, and rescheduling. Ensure appointments and calendar information remain accurate and up to date. Administrative Support Prepare basic reports and assist with organizing tea