Data Protection Adviser

GDPRiS is a part of ParentPay Group , having been acquired in 2024. GDPRiS (aka GDPR in Schools) offers a platform and an advisory service to many thousand schools in the UK around data protection and information security. The data protection adviser is a role within the Customer Service Desk (Customer Success Team). It shares with the Customer Success Team a general responsibility to drive good customer service and customer satisfaction. The Data Protection Advisor’s specific responsibility is to advise customers on data protection matters. This includes providing guidance on routine data protection questions and specific day-to-day challenges. It also involves recommending strategies to utilise the GDPRiS platform and other documentation tools to enhance an organisation’s data protection posture. Key Responsibilities Provide clear, practical, and reliable guidance to customers on day-to-day data protection matters, ensuring advice is actionable and aligned with current regulatory expectations. Support customer success by delivering a high standard of service, contributing to overall customer satisfaction and retention within the Customer Success Team. Deliver defensible advice by: Validating responses where there is uncertainty with senior stakeholders (e.g., Group DPO, Legal Counsel, or experienced colleagues). Applying a cautious and risk-aware approach. Clearly communicating appropriate caveats, including limitations of available information and the non-legal nature of a