IT EMR Support Specialist

Parasol Alliance is a technology solutions company exclusively serving the senior living industry. We provide leadership and comprehensive in-house technology support, helping our clients make smart strategic technology investments and effectively use technology to achieve their business objectives. Our strategic focus forms the core of Parasol Partnerships. These partnerships lead to increased efficiency, productivity, and profitability for our clients. We make our clients more successful – and we have the data to prove it. Leadership defines us. We are innovative leaders in everything we do. The IT/EMR Support Specialist supports Parasol Alliance clients with their enterprise business systems, with a focus on EMRs-providing analysis, implementation, optimization, troubleshooting, and resolution of system-related issues. A business system is defined as any vendor-provided system outside of core IT infrastructure (e.g., email, printers, Active Directory, phones) including electronic medical records, HRIS, payroll, dining, scheduling, financial, CRM, and other client-specific platforms. The IT/EMR Support Specialist is responsible for analyzing all client systems — determining the best course of action for usage, support, implementation, and improvement. Support is delivered primarily through tickets and projects, and the Business Systems Analyst is expected to work on both in a timely, organized, and client-service-oriented manner. Position Mission The IT/EMR Support Speciali