IT Manager Support - Infrastructure & Systems

IT Manager Support - Infrastructure & Systems (Remote) Work From Home | Full-Time | AU Hours | About the Role We are seeking a capable and hands-on IT Manager Support professional to support day-to-day IT operations across systems, users, and infrastructure for an Australian business. Working closely with the IT Manager, you will help keep Microsoft environments, servers, networks, and end-user systems running smoothly, securely, and efficiently. This role suits someone who can troubleshoot quickly, communicate clearly, and take ownership of issues from resolution through to prevention. Key Responsibilities Microsoft Environment (Core Focus) Administer and support Microsoft 365 (Exchange, Outlook, Teams, SharePoint, OneDrive) Manage user accounts, permissions, and security policies through Azure AD / Entra ID Support email setup, migrations, troubleshooting, and spam/security controls Systems & Server Support Monitor and maintain Windows Servers (on-premise and/or cloud) Assist with backups, patching, updates, and system performance Support virtual environments such as Hyper-V or VMware Network Management Monitor and maintain LAN/WAN, routers, firewalls, and switches Troubleshoot connectivity issues and outages Support VPN access and remote user connectivity Helpdesk & User Support Provide Level 1–2 support across hardware, software, and access issues Resolve support tickets efficiently and escalate when required Support onboarding/offboarding including device set