Customer Service & Contracts Administrator | Australian Plumbing Industry

Customer Service, Executive Assistant & Contracts Administrator Commercial and Residential Plumbing Location: Remote / Work from Home Employment Type: Full-Time Industry: Commercial and Residential Plumbing Reporting To: Director / Operations Manager About the Role We are seeking an experienced Customer Service, Executive Assistant and Contracts Administrator to provide end-to-end administrative and operational support to a busy commercial and residential plumbing business. This is a hands-on role covering customer enquiries, job coordination, executive assistance, contracts administration, compliance documentation and the lodgement of plumbing certificates. The successful candidate must be highly organised, confident communicating with Australian customers, builders, subcontractors, suppliers, councils and certifiers, and capable of managing multiple jobs and deadlines without constant supervision. Key Responsibilities Customer Service and Job Coordination Answer incoming calls, emails and online enquiries. Provide professional customer service to homeowners, builders, strata managers, developers and commercial clients. Gather job details, site information, plans, photographs and access instructions. Schedule plumbing inspections, service calls and project work. Allocate jobs to plumbers, subcontractors and technicians. Coordinate appointments between clients, site supervisors and field staff. Confirm bookings and provide customers with arrival updates. Monitor jobs from