Senior Customer Support Engineer

About Outseer At Outseer , we’re helping our customers make the world a safer place. Our All-Cause Fraud prevention platform combines AI, behavioral biometrics and consortium intelligence to stop fraud, not customers across the globe. We’re a team that makes things happen, stays humble, adapts fast, and keeps it real, growing our business and each other every day. What you’ll achieve: Our Senior Customer Support Engineer will provide remote technical customer support for Outseer Fraud Manager and Outseer 3D-Secure products. Outseer products are comprehensive risk-based authentication and fraud detection platforms that take a risk-based approach to enable strong, multifactor authentication using device forensics, behavioral analysis, and RSA eFraudNetwork matching. This role will serve as second-tier technical support and project delivery to our customers, focusing on resolving complex technical product issues. Strong problem-solving abilities, technical expertise, and a customer-centric approach will be critical in ensuring customer satisfaction and delivering exceptional support. Essential Duties Provide second-tier technical support to customers, handling escalated issues from the frontline support team. Utilize a structured troubleshooting methodology that includes problem recognition, research, isolation, and resolution steps. Diagnose and resolve complex technical product issues, ensuring timely and accurate resolutions. Collaborate with cross-functional teams, including