AI Client Success & Operations Specialist Zen Media

AI Client Success & Operations Specialist Location: Remote (Turkiye) Reports to: PR Partner Zen Media is the go-to B2B marketing and PR agency helping enterprise software, healthcare technology, professional services, and manufacturing brands achieve measurable growth and market leadership. By combining strategic content, leveraged media relations, and dynamic social amplification, we help our clients influence discerning buyers, shorten sales cycles, and drive ROI. Our work has been featured in leading publications such as Forbes, Fast Company, Ad Age, and The Wall Street Journal, and we have helped clients double their industry dominance and achieve profitable exits. Role Overview We're looking for an organized, proactive, and AI-driven AI Client Success & Operations Specialistto support the delivery of Zen Media's AI-powered client services, including AI Accelerator, Published Monthly, PM Lite, and future AI Visibility offerings. This role combines client success, project coordination, AI visibility operations, account management, and workflow optimization to ensure every client engagement is delivered efficiently and with exceptional quality. Key Responsibilities Manage AI-powered client engagements, including AI Accelerator, Published Monthly, PM Lite, and other AI Visibility services, from onboarding through reporting. Serve as the primary client contact, leading kickoff meetings, status calls, and ongoing communication. Prepare AI visibility reports, presentati