Business Process Quality Assurance

Hiring: Business Process Quality Assurance MUST BE A FILIPINO RESIDING IN THE PHILIPPINES. Location : REMOTE-WFH Cebu City, Cebu, Philippines Schedule : Full-time, Amenable to work in US-Time zones Start Date: Immediate Why Join us? -100% Work-from-Home Setup -Employment Regularization After 6 Months -PH Government Mandated Benefits (SSS, Pag-IBIG, PhilHealth) -13th Month Pay -HMO Life and Health Coverage -20% Night Premium Pay -Paid Sick and Vacation Leaves About our Company: At Open Look Business Solutions Inc. - 032 Outsourcing , we believe that great teams build great businesses. Guided by our core values Positivity, Integrity, Tenacity, Dependability, and Belief we are committed to helping our clients grow while creating rewarding careers for our people. About the Role : As a Business Process Quality Assistant , you will support the Tech and Process Architect in ensuring that company processes are properly followed, documented, and continuously improved. Youll act as the first line of process policing — monitoring adherence, receiving and documenting feedback, and keeping all process documentation updated and accurate. Your role ensures that every department operates in alignment with defined procedures and that opportunities for improvement are consistently captured and escalated for review. Key Responsibilities 1. Process Auditing and Compliance Regularly review and monitor department operations to ensure adherence to documented processes. Identify process gaps, incons