Junior Technical Support Analyst (ERP OMIE)

Omie's purpose is to bring prosperity to the Brazilian entrepreneurial ecosystem. Therefore, we look for people with a growth mindset, valuing profiles that have adaptability, a collaborative sense, and are motivated by innovation and continuous learning. Be part of the history of one of the fastest-growing technology companies in the country! 🚀 Join Omie. Provide chat or phone support to Omie customers to resolve their questions; Perform remote access to customer machines to resolve questions; Create step-by-step procedures for system actions in image, text, or video formats to resolve customer questions; Forward systemic and seemingly unsolvable issues to the Product Specialist team for validation and troubleshooting; Redirect chats or phone calls outside your scope of expertise to the appropriate sectors to help customers resolve issues correctly; Handle chats regarding invoice rejections via chat and phone for more specialized support. Desirable: currently pursuing higher education; desirable knowledge of the Omie system; desirable Office Suite; 2 years of experience as an intern or assistant. Additional Information: Benefits to support your journey: Health and Wellness, Dental Plan (Amil Dental), Health Plan (Bradesco Saúde), Mental Health Platform.