Inside Sales Manager

About the Role We are seeking a hands-on, results-oriented Inside Sales Manager to build, lead, and scale our inside sales operations, focusing on small and midsize businesses and our partner program. This is a player-coach role: you will build our outbound engine from scratch, run discovery and demos, and close business directly while recruiting and coaching an elite inside sales team. You will lead with the NexGen value narrative, helping remote SMBs reduce turnover through Community, Collaboration, Culture, and Communication. To succeed, you should be a self-motivated builder, a strong closer, and a coach who raises the performance of everyone around you. Roles & Responsibilities Own new ARR/MRR growth across SMB accounts, outbound channels, and inbound leads, including our partner program Run the full sales cycle: discovery calls, product demonstrations, contract negotiation, and closing Build repeatable prospecting sequences across cold calls, email, LinkedIn, and referral networks Engage SMB CEOs, COOs, and other leaders to solve remote work engagement challenges Create the sales playbook: scripts, email cadences, qualification frameworks, and objection guides Prove the sales capability, then hire, onboard, and mentor BDRs and SDRs; run weekly call reviews and pipeline audits Establish transparent quotas, daily activity standards, and continuous learning cadences Maintain accurate pipeline forecasting and deal progression in Zoho CRM Partner with Customer Success to